Privacy Policy

This website https://jessicanorth.com is owned by Jessica North (ABN: 67 575 226 281). If you have any questions about how your personal information is handled, please contact me at jn.naturopathy@gmail.com. I value and respect your privacy and strive to keep your information secure and protected. This Privacy Policy applies to all information collected through my website, email, instagram, and notes recorded during face to face, online or phone consultations. Please read this Privacy Policy and ensure that you understand it. By using this website and any of the above forms of communication, your acceptance of this Privacy Policy is assumed. If you do not agree to this Privacy Policy it is your responsibility to stop using my online services immediately.

I am compliant with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the privacy act). A copy of the Australian Privacy Principles can be obtained from www.oaic.gov.au.

Personal Information

If you engage with me online or as a client, I may store and collect information provided by you. I will only collect your information with your full knowledge and consent. I may ask to collect contact details, transaction information, survey responses, interests & preferences, and any other information provided directly to me or submitted via an online form. This information is used to personalise your experience, respond to your questions, provide you with relevant articles and updates about my services, and provide naturopathic services.

Storage and Security

I understand that some information you provide may be particularly sensitive. I am committed to protecting the confidentiality of your personal information. I will only collect sensitive information via means that are reasonably secure such as face to face consultations, a phone call, email or zoom call. Sensitive information is stored electronically on a password protected computer that only I can access when necessary. All archived information provided by you is destroyed after 7 years.

Professional Considerations

As a naturopath there are a number of regulations that I am required to abide by. This includes practicing strict client confidentiality unless required by law or if there is a serious risk to my client or another person. You can choose not to provide personal or sensitive information, however I may not be able to provide to you services that you have requested.

Disclosure of Your Information

It may be necessary for me to disclose your contact information with a third-party provider such as an online prescription service, pathology provider or Australia Post. This is for the sole purpose of providing you with services that you have requested. In addition, if I have any strong concerns about your health, I may ask to contact your GP or others involved in your treatment on your behalf, either in writing or over the phone, with your explicit consent.

Security

I take the responsibility of protecting your personal information seriously and take reasonable measures to protect it from misuse, interference, loss, unauthorised access, modification and disclosure. I ensure that my client records are stored securely on a password protected computer that only I have access to. Your personal information may also be stored with a third-party provider, such as Simple Clinic, and will be managed under their security policy.

Accessing Your Personal Information

I will attempt to ensure that any personal information collected is correct and accurate. You have the right to access your personal information at any time. To access or update any information that I have collected from you please contact me at jn.naturopathy@gmail.com. I will endeavour to make this information available to you within 7 business days.

Contact

If you have any questions regarding this Privacy Policy or would like further information, please contact me at jn.naturopathy@gmail.com

Change in Privacy Policy

This Privacy Policy is subject to change to ensure that it remains current. I may modify this policy any time, so please return periodically to review any updates.